Privacy policy

As a valued La Buena Vida customer, your personal privacy is very important to us. This page outlines our policy concerning personal information.

Buena Vida Foods, S.L. guarantees that all information received from its customers and users will be used in accordance with the guidelines, rights  and limitations contained in the Spanish Law 15/1999 of 13th of December 1999, that regulates Personal Data Proteccion (LOPD, Ley Orgánica de Protección de Datos).

By using the buenavidafoods.com website, blog and online shop, you accept the practices described in this Privacy Policy. We may update our Privacy Policy from time to time to take account of changing requirements such as changes in technology or legislation, and request that you refer back to this Policy frequently to become aware of any such revisions. In addition, we recommend that you review the privacy policy of any website accessed through the buenavidafoods.com website as these sites may be subject to different privacy practices. La Buena Vida is not responsible for these websites or for the information made available thereon.

SECURITY

When you start completing a purchase for La Buena Vida products or log into your personal account you can do so through a secure server. Furthermore, all payment information is entered through a secure connection between your browser and the bank that process the payment. The use of Secure Socket Layer (SSL) technology means that all personal information, such as your credit card number, will be encrypted and transmitted in a completely secure manner as it travels across the Internet.

If your browser supports SSL (all modern browsers do), and if you entered our site via our secure server access, then transmission of any sensitive data will be protected. You can see if If your browser does not support SSL, we recommend that you upgrade to the latest version of any browser to enhance the security of further transactions, otherwise the transmission of your personal data may not be protected and La Buena Vida disclaims any responsibility in this regard.

PERSONAL INFORMATION COLLECTED

When you place an order with us we will require you to complete a form and provide us with certain information which may include the following:

• Name
• Postal Address
• Billing address
• Phone numbers
• E-mail address
• Products ordered
  
• Date of Birth
• Gender

All user personal information is stored in a database registered with the Spanish Data Protection Agency and complies with all aspects of the Spanish legislation. This information is solely used for the purpose of dispatching your order and for internal statistical purposes. In no case will this information be used for other purposes or transferred to any third parties for other purposes. Specific payment information (credit card or Paypal details) are collected by the Bank or Entity processing the payment for us and La Buena Vida does not have access to that information.

With the view of providing you with the best possible service, you may also choose to become a Registered User. Becoming a Register User will save you time when you place an order in the future, pre-filling your personal details in the shopping cart section. You will also be able to log in and check and modify your personal details stored as well as your order history and status. We may also send Registered Users information on products and special offers which we think you may find of interest and regular newsletters. Registered Users will be able to opt-out of such communications.

Registered users will be asked to provide a Username and Password to log into the La Buena Vida website. The password will be stored encrypted in our servers and La Buena Vida personnel will not have access to these passwords in plain text. Should you loose or forget your password we will not be able to retrieve it for you, although we will be able to reset it with a new one.

USE OF YOUR PERSONAL INFORMATION

We use your personal information to identify you as a customer, to process your orders and to deliver relevant information to you in connection with your purchases and orders. This might include the transfer of delivery information to third parties, like postal service and logistics companies. We may also use the personal information of Registered Users to provide them with information which we think they may find of interest. This may include information about services, products, special offers and promotions offered by La Buena Vida or other affiliated parties. We may contact you by any means of communication for which you have given us contact details, including by post, e-mail, pop-up window, fax and telephone. However, you may choose not to receive such information by so indicating when registering with us or by writing to us to opt-out of such communications.

COOKIES AND OTHERS

Cookies

Cookies are very small text files stored on your hard drive. They uniquely identify your computer and allow us to store session information, improve website security and help us to customise your website experience. A unique user identity is created which ensures that you are not required to re-enter login details as you move throughout the website. As is described in more detail below, they may also be used to assist us in making our website and our emails work more efficiently as well as to provide us with business and marketing information. For more detailed information on cookies, visit www.allaboutcookies.org.

Web Analysis

This website and online shop uses web analysis technology from third parties like etracker and Google Analytics to collect visitor data. This data is collected anonymously to be used for marketing and web optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies from our online partners may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. By supplementing our records, this information helps us learn things such as what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our online partner logs the information coming from our site on our behalf, we control how that data may and may not be used.

If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can "opt-out" of this website analysis tool by turning cookies off in your browser.

Email Analysis

We may use e-mail delivery and marketing companies to send e-mails that you have consented to receive. Pixel tags and cookies are used in those e-mails and at our website to help us measure the effectiveness of our email campaigns and how visitors use our website. Through the use of pixels in the email and cookies in the website, we will gather information about Emails Opened, Email Format and Click Tracking. This information will allows us to understand the percentage of users opening an email, whether their email client allows HTML or plain text content and the way they interact with that email and the subsequent website pages linked.

Please note that this information is for our use only - we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.

ACCESSING AND MODIFYING YOUR DETAILS

You may access and update any of the information we store as a Registered User. In order to do so, please go to the online shop section of our website, log in entering your login details and click on 'My Account'.

You can also exercise your rights to access, amend, delete and contest the data we have about you. Should you wish to exercise any of these rights, please send us your written request to BUENA VIDA FOODS, S.L by post (Santa Leonor 22 bajo 1, 28037 Madrid, SPAIN) or by email to info@buenavidafoods.com. You can also contact us through this website's Contact Us section. Do not forget to clearly state the right you wish to exercise.

CONTACT US

If you have any other concerns, suggestions or questions about any issues relating to privacy on any of La Buena Vida online properties, please contact us via e-mail (info@buenavidafoods.com) or our Contact Us section.